Effective Date: 15 January 2025
Website: https://habilred.com.ng

1. INTRODUCTION

These Terms and Conditions (“Terms”) govern the use of HábilRed, a digital marketplace platform that connects independent vendors with customers for the sale and purchase of goods.

By accessing or using HábilRed, you agree to be bound by these Terms. If you do not agree, you must not use the platform.

2. DEFINITIONS

• “Platform” refers to HábilRed
• “Vendor” refers to any seller listing products on the platform
• “Customer” refers to any buyer purchasing products on the platform
• “Product” refers to any item listed for sale

3. ROLE OF HÁBILRED

HábilRed acts strictly as a marketplace intermediary. We do not own, manufacture, or directly sell products listed by vendors.

All transactions are primarily between vendors and customers, while HábilRed facilitates listing, payment processing, and dispute resolution.

4. CUSTOMER TERMS

4.1 Account Responsibility

Customers must provide accurate information when creating an account and are responsible for maintaining account security.

4.2 Orders and Payments

• All orders placed are binding once payment is confirmed
• Prices are set by vendors and may change without notice
• HábilRed is not responsible for pricing errors made by vendors

4.3 Product Understanding

Customers are responsible for reading product descriptions carefully before purchase.

4.4 Prohibited Actions

Customers must not:

• Misuse the platform
• Initiate fraudulent chargebacks
• Abuse refund systems

5. VENDOR TERMS

5.1 Vendor Registration

Vendors must provide:

• Accurate business information
• Valid contact details
• Bank/payment information

5.2 PRODUCT LISTING REQUIREMENTS (VERY IMPORTANT)

All vendors are required to provide clear, honest, and detailed product descriptions.

Each product listing must include:

Mandatory Information:

• Product name
• Full description
• Price
• Clear product images

For Electronics / Gadgets (STRICT RULE)

Vendors must clearly state product condition, including:

• Brand New (sealed, unused, original packaging)
• UK Used (pre-owned imported goods, tested and functional)
• Nigeria Used (locally used items, clearly specified condition)
• Refurbished (repaired or restored products)

Failure to clearly state product condition may lead to:

• Product removal
• Vendor warning
• Account suspension

Accuracy Requirement

Vendors must ensure:

• Descriptions are truthful
• Images match the actual product
• No misleading or false claims

5.3 Prohibited Listings

Vendors must NOT list:

• Illegal goods
• Counterfeit or fake products
• Misrepresented items
• Dangerous or restricted items

5.4 Order Fulfillment

Vendors must:

• Deliver products within stated timelines
• Communicate clearly with buyers
• Provide tracking or delivery confirmation where applicable

5.5 Vendor Accountability

Vendors are fully responsible for:

• Product quality
• Accuracy of listings
• Customer disputes related to their products

Repeated violations may result in:

• Listing removal
• Suspension
• Permanent ban

6. RETURNS & REFUNDS

All returns and refunds are governed by the HábilRed Refund & Return Policy.

However:

• Vendors must respond to disputes promptly
• Vendors may be required to accept returns for defective or misrepresented items

7. DISPUTE RESOLUTION

In case of disputes:

• HábilRed will review evidence from both parties
• Decisions made by HábilRed are final and binding
• Evidence may include photos, chats, or delivery proof

8. PLATFORM RIGHTS

HábilRed reserves the right to:

• Remove any product listing
• Suspend vendor or customer accounts
• Modify platform features
• Refuse service to users who violate policies

9. INTELLECTUAL PROPERTY

All branding, design, and platform content belong to HábilRed and may not be copied or reused without permission.

10. LIMITATION OF LIABILITY

HábilRed is not liable for:

• Product quality issues
• Vendor misconduct
• Delivery delays caused by third parties
• Losses resulting from user transactions

11. MODIFICATIONS

We may update these Terms at any time. Continued use of the platform means acceptance of the updated Terms.

12. CONTACT

For questions or support:

HábilRed Support
Email: contact@habilred.com.ng
Website: https://habilred.com.ng