Effective Date: 15 January 2025
Website: https://habilred.com.ng
1. INTRODUCTION
HábilRed operates as a digital marketplace connecting independent vendors and customers. Because products are sold by third-party vendors, refund and return decisions are subject to both HábilRed platform rules and individual vendor policies.
This Refund & Return Policy outlines the conditions under which refunds, returns, or replacements may be approved.
By purchasing on HábilRed, you agree to this policy.
2. GENERAL PRINCIPLE
We aim to ensure fair transactions between buyers and vendors. Refunds or returns are only granted where:
- The product delivered is defective
- The product is significantly different from its description
- The product was not delivered
- The product is damaged upon arrival
3. ELIGIBILITY FOR RETURNS
A product may be eligible for return if:
- It is returned within 3–7 days of delivery
- It is unused, undamaged, and in original packaging
- All tags, accessories, and materials are included
- Proof of purchase (order ID/receipt) is provided
4. NON-RETURNABLE ITEMS
The following items are generally not eligible for return or refund:
- Personal use items (e.g., underwear, hygiene products)
- Fragrances and opened beauty products
- Digital products or downloadable items
- Customized or personalized items
- Items marked “final sale” by the vendor
5. REFUND ELIGIBILITY
Refunds may be approved under the following conditions:
5.1 Damaged or Defective Product
If the product arrives damaged or faulty, the buyer must report within 48 hours of delivery.
5.2 Wrong Item Delivered
If the item delivered is different from what was ordered.
5.3 Non-Delivery
If the product is not delivered within the agreed delivery period.
5.4 Vendor Failure
If the vendor fails to fulfill the order after payment has been confirmed.
6. REFUND PROCESS
Once a refund request is approved:
- The buyer submits a return/refund request via the platform
- The vendor is notified and given the opportunity to respond
- HábilRed reviews the case and makes a final decision
- Approved refunds are processed within 5–10 business days
Refunds will be issued via the original payment method where possible.
7. RETURN SHIPPING
- Buyers may be responsible for return shipping costs unless the error is caused by the vendor
- If the product is defective or incorrect, the vendor will bear return costs
8. VENDOR RESPONSIBILITY
Vendors on HábilRed are responsible for:
- Ensuring accurate product descriptions
- Delivering products as advertised
- Responding promptly to return/refund requests
- Maintaining quality standards
Failure to comply may result in penalties, account suspension, or removal from the platform.
9. DISPUTE RESOLUTION
If a dispute arises between a buyer and vendor:
- HábilRed will act as a neutral mediator
- Evidence such as images, videos, or chat records may be required
- Final decisions made by HábilRed are binding on both parties
10. FRAUD PREVENTION
HábilRed reserves the right to reject refund requests that appear fraudulent, abusive, or in violation of platform policies.
11. PROCESSING TIME
- Refund approval: 1–3 business days
- Refund completion: 5–10 business days after approval
- Return inspection (if required): 2–5 business days
12. CHANGES TO THIS POLICY
HábilRed may update this Refund & Return Policy at any time. Updates will be posted on this page with a revised effective date.
13. CONTACT INFORMATION
For refund or return inquiries:
HábilRed Support
Email: contact@habilred.com.ng
Website: https://habilred.com.ng